FAQs

FAQs
  • How to choose the most suitable material

  • Installation and Application

    • How to drill the hole for concealed cisterns?

      This is one of the most difficult cuts to make on site. Whenever possible, cut the flushing cistern from the side, apply the ceramic piece with the corresponding box location mark, and only after the material has dried, cut it using a hand grinder.
      This technique minimises the risk of breaking pieces and is the easiest to carry out.
      If this is not possible, the cut should be made with a hand grinder fitted with a continuous diamond disc for porcelain stoneware. In cases where the cut is less than 4 cm from the edge of the piece, you may have to perform a waterjet cut.

    • Can jointless material be applied?

      The application of jointless material is totally inadvisable and may have serious consequences on the entire structure of the construction system, such as the detachment of pieces.

    • What is the minimum laying joint?

      For grinded materials, a minimum joint of 2 mm must be respected, using the respective crosshead for a better alignment of the pieces.
      For ungrinded materials, a joint corresponding to 2x the calibre must be used.
      You may have to extend the minimum joint for specific applications, such as large surfaces, façades and terraces. In this case, the calculation of the joint should be done by a professional in the field.

    • What cutting technique should be used?

      As it is a very resistant material, porcelain stoneware needs suitable tools for cutting. It is recommended to use a water saw with a minimum power of 1.5CV and a continuous diamond disc for porcelain stoneware. Care should be taken not to force the piece forward, as there is a risk of breaking the ceramic tile and damaging the machine.

    • What kind of joint should be chosen?

      The choice of the most suitable colour depends only on the aesthetic taste, so our catalogues only present a suggestion. For specific applications (swimming pools, industrial kitchens, hospitals,...) you should consult the respective manufacturer

    • How can I drill porcelain stoneware?

      For manual drilling, use a continuous alloy diamond bit, of a suitable diameter. Drill slowly and do not use the hammer drill function.

    • Can I use granite discs and drill bits with porcelain stoneware?

      Porcelain stoneware is much harder than granite so you should use appropriate tools. If you use tools for granite, you will damage the parts and the tools.

  • Maintenance and Cleaning

    • How to remove dirt after the work?

      Immediately after the laying of ceramic material it is recommended that the ceramic parts be duly protected. For dirt removal after the work, such as left-over joints, cements, etc., it is recommended that you use a buffered descaling acid to remove all residues.

    • How to perform daily maintenance of ceramic materials?

      In daily maintenance, ordinary detergents may be used, respecting the dilutions recommended by the respective manufacturer.
      Regarding decorated pieces, you should avoid the use of abrasive cleansers that may damage the pieces.

    • What are the precautions to be taken with decoration pieces with metallic aspect?

      Pieces decorated through the depositing of titanium particles - Genesis: Gold, Silver. Copper - which give them a metallic aspect should be handled with care. The final cleaning and maintenance of this type of product should be made with detergents suitable for metals - stainless steel brightener - so as to create an antistatic effect that can repel dirt and protect the product from fats and corrosion. Regular cleaning of the product should be done with a dump cloth moisturized with water or window cleaner, and after it gets dry, a dry cloth shall be used.
      See more information here.

    • How to prevent or remove the fungus that darkens the ceramic joints?

      To prevent or remove the fungus that darkens the ceramic joints, an antifungal grout (e.g. Weber.Color Premium) should be used in the application and, after drying, a water-repellent agent (which preserves the moisture - e.g. Weber.hydrofuge P), or any other type of water base, should be applied. Maintenance should be carried out every 4 years by applying this product again.
      To clean joints that have not received this protective treatment, you can apply (with a brush), for example, the Weber.Antimousse product. Wait an hour to brush and clean with plenty of water. If necessary, repeat the procedure.

    • Why does the acquired floor stain very easily?

      The use of adhesives and cements in the course of the application generates construction waste on the surface which is not visible to the naked eye. These residues create a film on the highly absorbent ceramic which becomes increasingly difficult to clean over time.
      To clean it, use HG Acid (for sale in DIY shops such as AKI, Maxmat or Leroy Merlin) or with DETERDEK from FILA (for sale in building material dealers) in the concentrations recommended by the respective manufacturers.

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